One star "The goods were seriously inconsistent with the contract". The ipl hair removal purchased clearly stated I was buying a unit with a joules output of "20 joules". The company advertising is deceptive, and even when they can see what they advertised IS NOT what I received, their only offer is to send it back for a refund which will cost as much as the refund. Why not send me what I purchased and include a return bar code I can apply to the same box and send you back the wrong item originally sent to me. I would purchase items from this company with utmost caution since they arbitrarily downgrade the functionality of the anticipated product purchase. The price to ship this item back to the manufacturer from the USA is not worth the $67.15 refund so I will cut my losses. Polly, the agent, was unwilling to admit the fault of her or her company's faulty advertising.

Product quality not good